Top investor Vijay Kedia on Sunday slammed IndiGo for frequent delays, poor customer service and rude ground staff, as the low-cost carrier suffered a massive outage leading to flight disruptions and ground services being halted across the nation on Saturday.<\/p>\n\n\n\n
In a post on the X social media platform, Kedia told the airline not to \u201clet arrogance lead to your downfall\u201d.<\/p>\n\n\n\n
\u201cWithout improvements, IndiGo will face the consequences of its own decline,\u201d he commented.<\/p>\n\n\n\n
The technical glitch on Sunday left several air travellers stranded across airports as they were unable to board IndiGo flights or book tickets, leading to significant delays.<\/p>\n\n\n\n
\u201cAs a shareholder and frequent flyer, I feel it\u2019s important to express my concerns about Indigo\u2019s recent performance. Earlier, Indigo was always my first choice. Now, it\u2019s my last. Given an alternative, most passengers would choose you only as a last resort,\u201d the ace investor posted.<\/p>\n\n\n\n
Addressing the Indigo management, Kedia mentioned two main areas of dissatisfaction with the airline \u2014 frequent delays and poor customer service, \u201cespecially at the check-in counters, where staff behaviour is often rude\u201d.<\/p>\n\n\n\n
\u201cPassengers deserve better, and your team\u2019s conduct directly impacts the brand\u2019s reputation,\u201d said Kedia.<\/p>\n\n\n\n
The technical glitch left several passengers no option but to flood social media with complaints.<\/p>\n\n\n\n
“It’s good to invest in new aircrafts but how about improving the ground services (at Bangalore T1 for the last one hour). Additional counters are required, disturbing to see old people suffering. @DGCAIndia please notice,\u201d an affected flier posted.<\/p>\n\n\n\n
According to Kedia, Indigo currently holds about 62 per cent of the market share, but competition is growing.<\/p>\n\n\n\n
\u201cAir India is catching up, several struggling airlines are reviving, and new entrants are on the way. If these issues aren\u2019t addressed, people will shift to other options,\u201d he said.<\/p>\n\n\n\n
Domestic passenger air traffic in the country rose 6 per cent (year-on-year) to 13.1 million in August. Indigo continued to dominate the domestic space, increasing its market share by 40 bps to 62.4 per cent. <\/p>\n\n\n\n
agencies<\/p>\n","protected":false},"excerpt":{"rendered":"
Top investor Vijay Kedia on Sunday slammed IndiGo for frequent delays, poor customer service and rude ground staff, as the low-cost carrier suffered a massive outage leading to flight disruptions and ground services being halted across the nation on Saturday. In a post on the X social media platform, Kedia told the airline not to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[87],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\n