IEP Chandigarh, April 19
Haryana Chief Minister, Sh. Manohar Lal while taking a step forward towards digitally empowering the beneficiaries today announced three services which have been brought on the IT platform. These include Pro-active Divyang Pension Service, ‘Tau se pucho’, whatsapp chat bot and online room booking facility at PWD (B&R) rest houses. While addressing the press conference held here today the Chief Minister said that these three IT initiatives are certainly going to prove a milestone in the State Government’s vision of paperless and transparent governance. Divulging the details about Pro-active Divyang Pension Service, Sh. Manohar Lal said that reiterating the state government’s commitment to deliver all government services at the beneficiaries’ doorsteps, now we have decided to give automated pension benefits to Persons With Disabilities (PwDs).”Now all such beneficiaries will not have to visit the offices to get their benefits,” said the Chief Minister. Sh. Manohar Lal further shared that data of PwDs having more than 60 percent disability that is available with the Parivar Informatics Data Repository will be certified by the Haryana Parivar Pehchan Authority every month. “The data of all such PWDs found eligible after verification (as per the eligibility criteria prescribed by the scheme) will be shared with the SEWA Department,” informed Sh. Manohar Lal. He further informed that the District Officer of the SEWA Department will contact all such beneficiaries and take their consent getting the pension benefits. If all such beneficiaries give their consent, pension benefits will start from next month, informed the Chief Minister.Clarify your PPP related queries on ‘Tau Se Pucho’ WhatsApp bot while sitting at your home only The Chief Minister said that in today’s time answering various queries raised by the citizens personally becomes a herculean task. Therefore, making a digital shift, the Haryana Parivar Pehchan Authority has created a WhatsApp bot called ‘Tau Se Pucho’ along with Web Based Chatbot Solution, said Sh. Manohar Lal. ‘Tau Se Pucho’ bilingual chat bot is integrated with WhatsApp and is designed to give quick responses to the queries raised by the citizens. This IT platform will be easily accessible to everyone and the user will be able to communicate easily on this platform while sitting at their home only and without any extra effort or cost. Along with citizens, this platform will also save the government’s time. Analytical study of the queries received will certainly prove to be helpful in the process of resolving complaints and resolution, “shared the Chief Minister. Sh. Manohar Lal further shared that technologies like artificial intelligence, machine learning and natural language processing have been added to this integrated digital platform. The Chief Minister said that on this chatbot, citizens can raise queries regarding status of various data fields as well as services like income, marriage registration, public distribution system, ration card, caste, pension and grievances. “The families can interact with the integrated Tau se Pucho WhatsApp bot to seek advice on the application process, documents required, eligibility, government regulations and benefits of various programmes,” said Sh. Manohar Lal. The Chief Minister further shared that on this app, the beneficiaries will be able to check the progress of their applications for various services including income certificate, marriage certificate, public distribution system, ration card, caste certificate, pension, and complaints and grievances. Portal launched for room booking at PWD (B&R) rest houses While launching the portal for room booking at PWD (B&R) rest houses, the Chief Minister said that now all rest houses can be booked online by Government officials as well as private people. The interested one’s can get their room bookings done at http://hryguesthouse.gov.in. Sharing the features of online rest house booking, Sh. Manohar Lal said that through this portal, applicants can now check room availability, book a room, make online payment of booking amount, cancel booking and print booking slip and to avail this service the applicant will have to pay the full amount online at the time of booking only. He further shared that the portal has been linked with IDBI Bank’s payment gateway services. Cancellation of booking within 24 hours of check-in will result in a deduction of 20 percent of the booking amount. No refund will be given for cancellation of booking less than 24 hours after check-in, shared Sh. Manohar Lal. The Chief Minister further shared that booking can be done 15 days in advance, he added. Sharing the details about the terms and conditions for booking of rooms by private persons, the Chief Minister shared that Any private person can book 25 percent of the vacant rooms 15 days before booking. Besides this, 50 percent of the vacant rooms can be booked 7 days before booking. However, 75 percent of vacant rooms can be booked 3 days before the booking. Rooms for private persons will not be booked before 3 days from the date of booking, shared Sh. Manohar Lal.
