IEP Chandigarh, June 29
A 3 member delegation, from the Maharashtra State Commission for Right to Service, headed by the Chief Commissioner, Sh. Baldev Singh, visited Haryana to study the implementation of the Haryana Right to Service Act. The Haryana RTS Commission is establishing benchmarks for other states to enhance the public service delivery system, said Haryana RTSC Chief Commissioner, Sh. TC Gupta. He added that other states are looking forward to following the Haryana’s Model in order to strengthen their service delivery system. During the meeting, it was apprised that 7,56,448 appeals have been raised through the Auto Appeal System (AAS) out of which 7,42,319 (98.1%) appeals have been resolved. In this process, certain stringent actions have also been taken. He further stated that Haryana RTS Commission has issued notices to 155 IAS and 103 HCS (State Civil Services) officers since June, 2021, for lapses in public service delivery. This includes notices to a few Administrative Secretaries as well. Sh. TC Gupta further informed that Haryana’s Chief Minister, Sh. Manohar, recently had a direct interaction with the AAS beneficiaries through audio conferencing. The CM then said that the revolutionary changes brought forward by the present state government have certainly given a relief to the common man not only in terms of getting work done in a time bound manner but also eliminating hassle of several rounds of the government offices made by the service seeker. Haryana Chief Minister, Sh. Manohar Lal, also acknowledged the strenuous efforts of Right to Service Commission’s officers for enhancing public faith in the system by ensuring transparency and delivery of notified services in a hassle-free and time bound manner. Presently 395 services of 34 entities have been onboarded over AAS. He said that due to the implementation of AAS, an automatic appeal is raised on behalf of the citizen to the First grievance redressal authority (FGRA) if the service is not provided within notified time. If the FGRA does not dispose of the appeal within 30 working days, the appeal automatically gets escalated before the Second grievance redressal authority (SGRA). Similarly, if the appeal is not disposed of within 30 working days, the appeal automatically is escalated to the Right to Service Commission, Gupta said. It was informed that Haryana RTS Commission leaves no stone unturned to ensure timely delivery of service. If the service is not provided within the prescribed time period, then action is taken against the delinquent officer/official. Earlier due to lack of awareness very few complaints were raised before the Haryana Right to Service Commission, but now, if the service is not delivered in time, an appeal is automatically escalated to the appellate authority concerned. The delegation from Maharashtra appreciated the robust system being followed by Haryana RTS Commission. Chief Commissioner, Maharashtra RTSC, Sh. Baldev Singh, said that the Haryana model will surely prove to be an example for other states to follow.
