IEP Chandigarh, June 30
The government of Haryana has raised new hope among people through good governance and a responsive administrative mechanism. The state government is working hard with total dedication and integrity to accelerate the pace of holistic development of Haryana and improve the people’s ease of life, said Chief Commissioner, Maharashtra State Commission for Right to Service Sh. Baldev Singh.A 3-member delegation from Maharashtra is on a visit to Haryana to study the reforms done in the public service delivery system. In this series, the delegation visits UHBVN, HSVP and DC office today at Panchkula. During the visits, the officers of the concerned department apprised the delegation regarding the services in the RTS Commission’s purview. The delegation was amazed to see the exciting figures for the service delivery timelines and appreciated the robust system of redressing the grievances.The Delegation highly appreciated the implementation of AAS (Auto Appeal System) which is also a very robust initiative towards putting multiple checks in the process of delivery of services.The delegation first visited the UHBVN office, Panchkula. During the meeting, it was apprised that 26 services of UHBVN are notified under the Right to Service Act, 2014 which are faceless, cashless and paperless. It was further informed to the delegation that after the active intervention of the RTS Commission, the average time of delivery for new connections has come down from 57 days to 19 days from FY 2017-18 to FY 2021-22. The average timeline for extension of load has substantially lowered to 11 days, Service related to Change of name is down by 53 days to 4 days and Reduction load from 45 days to 7 days. It was further apprised that there is a dedicated power supply grievances team that operates 24X7 in three shifts.Thereafter, the Delegation visited the Haryana Shehri Vikas Pradhikaran (HSVP) office. It was apprised that there are 42 services notified in the purview of RTS Commission.During the meeting it was apprised that many important services like issuance of possession certificate has been notified with the new right to service timeline of 3 days, removal of encroachment within the timeline of 15 days, cleaning of road/berm within the timeline of 5 days, maintenance of park-horticulture within the timeline of 7 days and more such services have been added to curb corruption, reduce hassle of the applicant beneficiaries and also ensuring the delivery of notified services in a time bound manner.Also, the timelines for delivery of certain important notified services that have a bearing on the daily lives of people have also been significantly reduced as the transfer permission letter in death case which was previously delivered in 45 days has been reduced to 4 days, issuance of re-allotment letter from 30 days to 4 days, issuance of conveyance deed from 20 days to 5 days, fresh building plan- residential from 30 days to 3 days, issuance of no dues certificate from 10 days to 3 days.Later, the delegation visited the Deputy Commissioner’s Office, Panchkula where the Deputy Commissioner Dr. Priyanka Soni apprised them about the services notified in the purview of RTS Commission. Apprising the delegation about the land/revenue notified services, she informed that the registered sale deeds are being delivered same day to the beneficiaries by the department concerned. It was also apprised that all data is integrated with Parivar Pehchan Patra (PPP) in case any applicant desires for certificates like caste, income etc. which are immediately generated with ease of a click.The delegation also visited the SARAL Kendra at the premises of the DC office and took stock of the functioning and services provided to the citizens.The delegation said that some unique good-governance practices of Haryana may be replicated in Maharashtra for the ease of people. They added that Haryana is a role model for other states in the implementation of digital services. The delegation shared some best practices of Maharashtra as well which can be replicated in Haryana to smoothen service delivery.
