IEP Chandigarh, December 25
Taking Chief Minister, Sh. Manohar Lal’s commitment to the principle of Maximum Governance, Minimum Government, four more key public-centric services, and two welfare schemes have been made online. These include a portal for the new automated Ration Cards Scheme, Online Fard (copy) of Jamabandi, Free Passport Scheme, HPSC Requisition Portal, Citizen Facilitation Centre in all sectors under HSVP, and Works Grievance Redressal System.
The Chief Minister while addressing the people of the state during the state-level function held here today on governance day launched these services.
Automated Ration Cards Scheme
While once again becoming a role model for other states, Haryana will now be the first state in the country for making the entire process of making the Ration cards online. With this launch, the government has made the process of making ration cards simple and easy. Now the beneficiaries do not need to visit different departments to get their BPL/AAY ration cards made, as eligible families will get automated BPL Yellow Ration Cards online without applying through Parivar Pehchan Patra.
Based on the verified data of their annual income, these beneficiaries will automatically be selected and their ration cards will be automatically generated online. The beneficiaries can download their ration card from their nearest Common Service Center or Atal Seva Kendra or E-Disha etc. They can download the same themselves also.
With the objective of uplifting the last mile citizen or Antyodaya, the Manohar Lal-led government had increased the BPL income limit to Rs 1.80 lakh, and because of this 12,46,507 new BPL families have been added and now the number of such families is 30.38 lakh.
Free Passport Scheme to encourage willing students to pursue higher education abroad
The Haryana Government reimburses the Fees charged by competent authority for the issuance of Passports to the students studying in the Final year of Government Colleges. The cost of the Passport will be borne by the Haryana Government. Students can apply on the Higher Education portal (https://passport.highereduhry.ac.in) for Passport Fee Reimbursement.
After the launch of the free passport scheme, now, Passport fee will be reimbursed by Higher Education in a centralized manner which will eliminate many steps from the earlier process that was used for reimbursement and make the process time efficient. This scheme will encourage willing students to pursue higher education and exploring other life opportunities abroad.
Farmers to get online Fard (copy) of Jamabandi
The Revenue Department has computerized the land records management operations using the WEB-HALRIS system in all 143 Tehsils/Sub-Tehsils across the State. Despite this, a farmer has to get the print-out of Jamabandi verified/attested from the Patwari, causing mental agony and inconvenience to him. But now, the farmers will get digitally signed copies of the Jamabandi from the jamabandi.nic.in portal. This copy of Jamabandi will be legally valid.
Citizen Facilitation Centre, an Initiative towards citizens’ empowerment
This Citizen Facilitation Centres (CFC) will be a one-stop solution for all citizen-related issues, catering the residents of the State. The comprehensive programme shall serve the residents by providing facilitation centres in all sectors under HSVP.
The centres shall provide citizen-centric services related to urban development and urban issues along with services of general. Each sector developed by HSVP shall have atleast one CFC. Within the next one year, all 250 sectors of HSVP shall be equipped with Common Facilitation Centres.
Each centre shall include a minimum of 2 workstations in which the Customer Service Expert will be appointed to ensure effective communication and service delivery. The infrastructure required to provide services to the residents shall also be made available at the centre, such as biometric machines for updating Aadhaar, etc. The services shall be provided to the citizens based on token or online appointment. Token numbers shall be provided to the citizens at the reception of the centers.
HPSC Requisition Portal
This portal will help in expediting process of raising new requisition to Public advertisement. The Departmental Nodal Officers fill the new requisition online and submit the same to Haryana Public Service Commission (HPSC) via respective Additional Chief Secretary login. With the launch of this portal, the HPSC can raise queries to Department against requisition, Department to reply back and address the queries on the portal itself. Automated reminders will be sent to the department for the raised queries. HPSC and Department can track the status of the requisition on the portal.
Works Grievance Redressal System
The Works Grievance Redressal System is a one-stop platform for raising grievances by citizens and contractors. This system aims to give An opportunity for citizens to keep a watch on the quality of various engineering works, improved the quality of work and adherence to timelines and Check on corruption.
In this system, citizen can raise grievances related to the deficiency in the quality of work and corruption. Besides this, contractors can also raise grievances related to billing, payment and corruption.
The grievances related to billing and payment will be forwarded to one step higher to the officer who invited the tender. In case no action by the officer within 15 days, the grievance will be escalated to the next higher officer by the system. The corruption-related Grievance will be forwarded to the Nodal Officer of the Vigilance Department.
The citizen/contractor can reopen the grievance in case not satisfied with the Closure report. In case of reopen, the grievance is marked to the next higher officer to whom the grievance was initially marked.
The Chief Minister also launched Haryana Government Official Calendar, 2023, and released of Manual of Office Procedure.