IEP Chandigarh, April 8
In a bid to ensure equality in service delivery and end ‘Khaas Aadmi’ culture from the system, Punjab Governance Reforms and Grievances Redressal Minister Mr Aman Arora on Saturday directed all the Deputy Commissioners to make sure that no one should avail any service without token at Sewa Kendras in the state. Mr Aman Arora has taken strict cognizance of news reports claiming few government officials trying to overpower the staff of Sewa Kendras to get services without even getting token. “We have also received complaints from some districts in this regard,” he said. Mr. Aman Arora made it clear that this kind behaviour of government officials is totally unacceptable and appropriate action will be taken if any official found indulged in this practice. He said that all citizens are equally important and entitled for all services being provided at Sewa Kendras. The main objective to open Sewa Kendras was to provide seamless services to public in transparent manner. Minister Governance Reforms further instructed Sewa Kendra staff that in case of any complaint recieved in this regards shall not be tolerated and strict action shall be taken. Asking the Director DGR to issue directions to all DCs in this regard, Mr Aman Arora said that Chief Minister Bhagwant Mann led Punjab Government has come to power to root out the ‘Khaas Aadmi’ culture so this practice must be curbed, he added. The Cabinet Minister also asked the Department Governance Reforms (DGR) to start online token service at the earliest so that people can get their appointment token by sitting at home.
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