Chandigarh, December 30
Haryana Police, in a step towards capacity building, is providing soft skills training to communication officers working in Haryana 112 ERSS to improve the efficiency of responding to complaints received on Haryana-112 and enhance their skills. This training is being given in different sessions. So far, 172 communication officers of Haryana Police have been trained through these training sessions.
Providing information about this, Director General of Police Shatrujeet Kapur said that the training program has been designed in such a way that the communication officers can effectively understand and respond to the calls received on Haryana 112. Apart from this, the communication officers are trained to focus on the clarity of the message between the communication officer and the caller during the call. He said that during this time, they are told how to quickly and accurately collect information from the person calling and what and how to ask questions so that the person can be helped immediately. If the person is very upset or nervous, they are told how to reassure the victim in such a situation. Along with this, they are also taught to practice reducing the stress of the person during the call. Various activities are conducted in the training program emphasizing the importance of quick response time.
Additional Director General of Police (ERSS) Hardeep Doon said that the training emphasizes the importance of clear language and pronunciation to ensure effective communication. The training emphasizes the ability to listen effectively and communicate clearly with callers. He said that the training program develops skills to provide emotional support and reassurance to callers. During this time, techniques for handling stressful situations calmly and efficiently are also taught. They were trained to ask only relevant questions to quickly gather the necessary information from the callers. He said that these training sessions will significantly increase the performance and effectiveness of Haryana-112 communication officers.
